FAQ

Most standard designs are handcrafted to order and normally take 2–4 weeks before dispatch. Large-scale, highly customized or multi-unit commissions typically take 4–10 weeks. The estimate shown on the product page, order confirmation or written quotation applies to your specific order and is separate from shipping time.

Yes. Diameter, height, overall drop, colors and metal finishes can be adapted to your space. Use the quote request or the contact form and include your ceiling height, preferred dimensions and delivery country. We reply within 2 business days.

Yes. We share progress photographs during production (and video for project work) and send final approval media before dispatch.

No. Every chandelier is made by hand, so fiber placement, fringe alignment, bead position and tone can vary slightly from piece to piece. These variations are part of the handcrafted character of the work.

Yes. Once you have placed an order with us, your second order is 15% off. Enter code SECOND15 at checkout, signed in or using the same email address as your first order. The code is valid once per customer and cannot be combined with other discounts.

Express delivery to most U.S. and European addresses is usually 3–10 business days after dispatch. Other destinations may take 10–21 business days. Tracking details are shared when the order leaves our Türkiye workshop.

Large or delicate pieces ship in purpose-built protective packaging or a wooden crate, so they arrive in the condition they left the workshop.

The product page, checkout or written quotation states what is included. Unless it says otherwise, import duties, local taxes, brokerage charges and destination fees are the buyer’s responsibility. Some bespoke U.S. project quotations include shipping, duties and taxes.

Bulbs are not included unless the product page or quotation says so. Most designs use E27 sockets; E26 configurations can be prepared for U.S. projects when confirmed before production.

Hardwired fixtures must be installed by a qualified electrician in accordance with local requirements, with ceiling support suitable for the confirmed weight of the piece. We provide installation guidance for your electrician and installer.

Dust it gently with a soft dry brush or a vacuum on its lowest setting with a soft brush attachment. Avoid water and chemical cleaners, which can mark natural fibers, wood and finishes. Switch the light off and let it cool before cleaning.

Standard, non-personalized items can be returned within 14 days of delivery if they are unused, uninstalled and complete. Email info@joysarts.com with your order number before sending anything back. Custom and personalized orders cannot be cancelled or returned for a change of mind once production has begun. See the full return and refund policy.

Please inspect the package promptly, keep all packaging, and email us photographs of the carton or crate, shipping label, internal packaging and the damaged area, preferably within 48 hours of delivery. We will arrange the appropriate solution, which may include replacement parts, repair, replacement or a refund.

Yes. We work with interior designers, architects, restaurants, hotels and homeowners worldwide. Trade pricing is quoted per project; production begins with a 50% deposit and the balance is due before dispatch. Start on the Trade & Hospitality page, or see selected projects.

Email info@joysarts.com, use the contact form, or message us on WhatsApp at +90 530 431 2079.